Symbee Connect Fusion is a core framework that fuses customer engagement metrics allowing for more robust business process integration via Amazon Artificial Intelligence (AI) solutions. Symbee Connect Fusion supports integrations into Salesforce, SAP, ServiceNow, MS Dynamics, Zoho and EPIC.
Symbee Solutions connect your employees to the customer via the Premise and/or Cloud integration seamlessly. It gives your agents the ability to drive digital transformation and cloud migration in support of your company’s customer engagement strategies. At the same time Symbee solutions provide IT with a bridge between your premise based solutions and the migration to cloud to meet growing business requirements. Integration with leading CRM Solutions like Salesforce, Microsoft Dynamics, Oracle, Zendesk, Infor CRM (formerly Saleslogix) and Zoho through the Symbee WebAgent provide for enhanced Customer, Agent and Supervisor experiences.