Symbee Connect Engagement

Symbee Connect Engagement is a Contact Center (CC) Client that enhances the core Amazon Connect solution by focusing on the agent experience through Realtime Metrics/KPI’s and unifying the customer engagement process when integrated with Symbee Connect Fusion. Symbee Connect Engagement enables Amazon Artificial Intelligence (AI) features for the CC client expanding internal and external engagement to the next level whether they’re working in a headquarters location, in a branch office or a home office.