Symbee Connect Analytics

GA 5/1/2018!!!

Symbee Connect Analytics is an Analytics Solution that streams data from Amazon Connect CTR, Amazon Connect Agent States and Symbee Connect Engagement feeds into a metrics driven dashboard that can be accessed based on an RBAC model. This Symbee Connect Analytics Dashboard allows you to set and view reporting metrics end to end in the contact flows including the IVR, set, view and monitor KPI-s targets and view Realtime Metrics that can help the Contact Center Drive First Contact Resolution (FCR) for their customers.