Symbee is built around an energetic team of software engineers and professionals with extensive knowledge in contact center consulting, design, deployment and custom engagement solution development. The Symbee team focuses on developing business outcomes focused on an enhanced agent experience while allowing customers to engage at as they wish.
Solutions are designed for adaptable engagement with both internal and external customers to enhance the experience beginning to end. With our extensive expertise in executing within WebRTC environments our solutions are open, simple to adopt, easy to deploy, capable of scale beyond client based solutions and can be deployed on multiple partner platforms.
The Symbee approach starts with needs of a business and delivers custom solutions that are architected and designed to deliver outcomes that radically change the ability to compete in today’s multi-generational business environment.
With an increased shift to cloud, the Symbee WebAgent approach provides an easy agent/customer engagement modeling solution to migrate to cloud based solutions as premise based options become obsolete. By leveraging Symbee, your team members have dynamic access to customer engagements in an easy to navigate environment, thus meeting the demands of a digital world. B2B and B2C providers are obsessed with the customer experience and the impact it has on business success. At Symbee, we demonstrate the ability to deliver the highest level of customer satisfaction via enhanced customer experience tools.