Symbee Announces the Symbee Connect Suite for Amazon Connect at Enterprise Connect 2018
ORLANDO, FL – March 12, 2018
Symbee, a leader in customer engagement solutions for Agent and CRM integration software on Avaya platforms introduces Symbee Connect Suite of Solutions for Amazon Connect at Enterprise Connect 2018. The Contact Center industries premier technology event taking place March 12-15 in Orlando, Florida. Symbee a Silver Sponsor is in booth 2033 please come by for demonstrations throughout the exhibit hall hours.
Symbee announces their newest WebRTC client’s in the Contact Center marketplace with their Symbee Connect Engagement and Symbee Connect Collaboration for Amazon Connect. Symbee Connect is a browser-based Agent solution that can be deployed on a PC and/or mobile devices! Symbee Connect Engagement drives digital interactions into the contact center by using a framework built to support Voice, SMS, WebChat, Social and all standard communication channels of today as well in the future. Symbee Connect Fusion will integrate Salesforce Lighting and other CRM solutions with Amazon Connect. The Symbee Connect Suite of solutions being announced are 100% focused on delivering a transformational customer engagement solution for our customers.
Symbee Connect is delivered in a simple “pay as you use model,” to align with Amazon Web Services (AWS) pricing model. Solution Deployment, Configuration and Management of the Symbee Connect Solutions are made easy via browser-based interfaces and CloudFormation scripting on AWS. Symbee Connect is supporting the future of communications with Amazon Connect by providing a rich roadmap of features without the inherent cost and complexity.
Amazon Connect is a cloud-based contact center solution, with no long-term commitments or upfront charges to deliver better customer service at a lower cost. Amazon Connect is based on the same highly reliable solutions used by Amazon customer service associates around the globe to serve millions of customer conversations. With Amazon Connect, users get rapid deployment in days or weeks for IVR, AI, Call Routing, Reporting, Inbound Contact Centers and Outbound voice.
Symbee, a long-time DevConnect partner delivering 100’s of Avaya Enterprise Contact Center solutions, is now one of the first Amazon Web Services (AWS) Partner Network (APN) members to develop and deploy into production a full solution for Amazon Connect. Symbee’s Connect transforms how agent digital engagement drives customer experience thru advanced integration with CRM Solutions and enhanced analytics. Our heritage and our passion are designing, building and deploying mid-market to highly complex enterprise contact center solutions. For the past four years the Symbee focus has been building better tools for deployment, more efficient CRM integrations, Agent Engagement platforms based on WebRTC and most importantly, listening to our customers business needs and delivering.
For a private booth tour please email firstname.lastname@example.org so come by the booth.
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