Entech Selects Symbee to Deliver Next Generation Call Center
Amazon Connect used to optimize customer engagement for loan origination conversions
Entech, a global provider of loan origination solutions, has launched Originate ™ – a full-service loan origination outsourcing solution that leverages Amazon Connect to optimize the customer experience from loan application through funds disbursement. The solution includes a state-of-the-art call center delivered by Symbee, based on Amazon Connect. The call center solution provides advanced customer service and interactive voice recognition features that deliver a seamless and efficient customer journey, helping Entech clients achieve high levels of loan application pull-through and conversion.
“We designed our loan operations center for global scalability and wanted a cloud-based system that was flexible and secure. We determined Amazon Connect was the best solution for us, and selected Symbee because of their expertise. They delivered the solution in record time and we are very pleased with the results,” said David Isaacson, Entech’s Vice President of Marketing and Business Development.
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services. The Symbee team is highly experienced in Amazon Web Services (AWS); they set up and integrated the IVR system, had Entech’s entire loan origination operational call center completed in under two months.
“Today, businesses must focus on connections between customers and operational systems that enhance customer engagement. Great customer engagement starts by empowering operational call centers with Omni channel services across any media channel, anytime and anywhere. We are proud of this deployment and look forward to continued growth with Entech as they scale operations to 100+ agents,” said Jerry Perkins, Symbee’s CEO.
Entech is a global software and systems integration company delivering a full suite of loan origination platforms and processing services for the lending industry. Our innovative technologies and services help clients acquire customers, connect their enterprise, and increase their loan portfolios. Entech is headquartered in Malvern, PA with offices in San Dimas, CA and London, United Kingdom. Entech
Symbee, a long-time DevConnect partner delivering 100s of Avaya Enterprise Contact Center solutions, is one of the first Amazon Web Services (AWS) Partner Network (APN) members to develop and deploy Amazon Connect. Symbee’s Connect transforms how agent digital engagement drives customer experience thru advanced integration with CRM Solutions and enhanced analytics. Our heritage and our passion are designing, building and deploying mid-market to highly complex enterprise contact center solutions. For the past four years the Symbee focus has been building better tools for deployment, more efficient CRM integrations, enhanced Agent Engagement platforms based on WebRTC and most importantly, listening to our customers business needs and delivering.