Direct Interactions Selects Symbee Connect Suite for the Amazon Connect
SEATTLE, October 2018 — Direct Interactions, an early innovator in the move to utilize work-at-home agents, has selected Amazon Connect with Symbee Connect as their contact center solution. After years running inContact software. Direct Interactions evaluated numerous cloud solutions before choosing Symbee, a partner who has developed and deployed into production a full suite of customer service applications incorporating Amazon Connect. Direct Interactions engaged Symbee to deliver an enterprise class solution including PCI compliance, speech analytics, and computer-telephony integration.
“Symbee was instrumental in the rollout,” said Jonas Nicholson, CEO of Direct Interactions. “We needed a more reliable solution for our 24×7 operation and found the right partner, Symbee, with the expertise to design, build and implement on a short timeline.”
Symbee Connect is a browser-based Agent solution built to support Voice, SMS, WebChat, and Social Media channels. Symbee Connect is delivered in a simple “pay-as-you-use model,” to align with AWS pricing. Deployment is easy via browser-based interfaces and CloudFormation scripting on AWS. By providing a suite of integrated features without the inherent cost and complexity of on-premises-based software and per-seat pricing, Symbee Connect, in combination with Amazon Connect is supporting the future of communications.
Learn more about Symbee at www.symbee.co
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Symbee is a new breed of developers and consultative experts; obsessed with delivering exceptional customer & agent experiences, focused on consistently improving.
Proudly built in the USA. Symbee’s application suite builds the digital connections between customers, businesses and CRM systems. The Symbee solutions are designed to protect current investments while providing a path to leading edge customer engagement applications.
Our core belief is that, great customer engagement starts by empowering the agents and business owners with solutions which are intuitive, informative, easy to use and manage. Omni channel has become a requirement to allow customers to engage on any media, anytime and anywhere; Symbee is the connected fabric that brings it all together. Ready to move your customer engagement solution forward, let the Symbee team show you the way, visit www.symbee.co
About Direct Interactions
Direct Interactions delivers customer interaction solutions that utilize American staff that work from home. The “home-sourcing” model is a cost-effective alternative to offshore and office-based call centers. DI technology and processes reduce costs and deliver a competitive advantage for our clients. By providing the most worker-friendly environment possible, Direct Interactions attracts talented people nationwide. To learn more, visit www.directinteractions.com.