CUSTOMERS

CASE STUDIES

Learn about some of our recent innovative projects:

Boeing

An innovative integration of Avaya and SAP using Symbee EMC Web Agent and Symbee EMC SAP Connector for Avaya EMC.

Entech

With an aggressive timeline, Entech had to have their new Loan Origination Center operational within 5 months.

TESTIMONIALS

Entech

Entech, a global provider of loan origination solutions, has launched Originate ™ – a full-service loan origination outsourcing solution that leverages Amazon Connect to optimize the customer experience from loan application through funds disbursement. The solution includes a state-of-the-art call center delivered by Symbee, based on Amazon Connect.  The call center solution provides advanced customer service and interactive voice recognition features that deliver a seamless and efficient customer journey, helping Entech clients achieve high levels of loan application pull-through and conversion.

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Direct Interactions

Direct Interactions, an early innovator in the move to utilize work-at-home agents, has selected Amazon Connect with Symbee Connect as their contact center solution. After years running inContact software. Direct Interactions evaluated numerous cloud solutions before choosing Symbee, a partner who has developed and deployed into production a full suite of customer service applications incorporating Amazon Connect Direct Interactions engaged Symbee to deliver an enterprise class solution including PCI compliance, speech analytics, and computer-telephony integration.

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Omni Interactions

 

 

 

 

Another great customer engagement and new partner moving forward with Amazon Connect and Symbee Connect!  

I wanted to take a moment and say thank you to you and the Symbee team for working with me and my client to come up with an “out of the box” telephony solution when others weren’t able to.  Starshine went out of her way (even when on vacation) to help me in engineering and troubleshooting this solution.  The customer is thrilled and so am I!  I look forward to working with you on future endeavors.

Rob Woodruff, Vice President Omni Interactions, Inc.