Symbee Digital Engagement

Symbee’s Digital Engagement Practice is a combination of strategy, business goals, branding, technology and analytics fused together to deliver a cohesive Digital Engagement Solution. The Symbee Professional Services Team drives a strategic focus and development on how the End Customer chooses to engage through digital channels (i.e. Email, Webchat, SMS, Social, etc) and how the Agent UX experience enhances that engagement. The Digital Engagement usage by End Customers can be measured via KPI metrics to increase efficiency factors with the deployed Digital Channels for the Contact Center.