Symbee Business Metamorphosis

Symbee’s Business Metamorphosis Engagement Practice is a combination of key current state solution comparisons (Technology, Routing and Reporting), technology adoption and centralization planning, cost optimization (Licensing, Software Maintenance and Carrier Costs, etc) and a clearly defined customer engagement strategy in migrating from AVAYA and/or Cisco Solutions. The Symbee Professional Services Team has many years of experience in deploying both AVAYA and/or CISCO Contact Center Solutions and uniquely enables us to develop a migration path from the current technology into the Cloud based world of Amazon Connect. The Metamorphosis from a Premise Based solution to a Cloud Based Solution can be measured via project goals, cost optimization and KPI’s set for the Contact Center.