Breaking News: Symbee Connect OmniChannel Suite for Amazon Connect NOW AVAILABLE on AWS Marketplace!

Symbee Connect OmniChannel Suite for Amazon Connect NOW AVAILABLE on AWS Marketplace!

Symbee is launching the Symbee Connect OmniChannel Suite for Amazon Connect available from AWS Marketplace.  Symbee Connect is the only true AWS Marketplace SaaS delivered OmniChannel Solution for Amazon Connect.  The Symbee Connect Suite, developed using Amazon Web Services (AWS) and Amazon Connect API’s is designed to provide the enhanced Customer engagement solutions that are required in Next Generation CX Solutions.

AWS Marketplace provisions Symbee Connect as an easy-to-launch SaaS solution for Amazon Connect instances globally. The Symbee Connect OmniChannel Suite provides business easy access to Contact Center Channels, Features and Analytics required to provide a comprehensive customer journey on Amazon Connect.

Symbee Connect OmniChannel Suite supports the following Customer Engagement features:

  • Voice
  • Preview Dial
  • Email
  • Webchat
  • Social
  • Supervisor Client
  • Analytics (Real-Time and Historical)
  • Chatbots for Chat and SMS (LexBots)
  • Voicemail (Agent and Queue Based)
  • Pause and Resume Voice Recording
  • CRM Integrations (i.e. Salesforce)

Symbee Connect provides significant cost improvement over traditional Fixed Monthly Cost models with per agent pricing, whether you use that license or not. The Symbee Connect OmniChannel Suite is a 100% pay-as-you-use consumption model, comes with no upfront or fixed costs and is billed directly on your AWS Monthly bill.

Symbee is offering a 30-day free trial on Symbee Connect for your Amazon Connect instance.

Contact us for details and the Symbee team will show you how your company can start benefitting from the advantages of Symbee Connect with Amazon Connect.  To arrange a demonstration, select an available time slot on our schedule.

About Symbee

Symbee is a new breed of developers and consultative experts obsessed with delivering business outcomes that are focused on the Agent and Customer experience.  Proudly built in the USA,  Symbee’s Connect Suite builds the connections between customers, businesses and CRM systems.  The Symbee solutions are designed to protect current investments while providing a path to leading edge customer engagement applications.  Our core belief is that, great customer engagement starts by empowering the agents and business owners with solutions which are intuitive, informative, easy to use and manage.   Omni channel has become a requirement to allow customers to engage on any media, anytime and anywhere; Symbee is the connected fabric that brings it all together.

To see how Symbee Connect and Amazon Connect can benefit your customer engagement strategy, contact Mike Weis Co-Founder and President

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