Symbee Announces Symbee Connect OmniChannel

Symbee is launching the Symbee Connect solution for Amazon Connect.  Symbee Connect is an OmniChannel platform developed from the core Amazon Connect API’s, designed to deliver the enhanced engagement solutions that customers are demanding.

Symbee Connect is a Software-as-a-Service (SaaS) platform designed with an open services architecture to deliver a full digital customer engagement with Amazon Connect. The Symbee Connect products being delivered via SaaS are:

  • Symbee Connect OmniChannel Solution
    • Symbee Connect Collaboration (UC)
    • Symbee Connect Engagement (CC)
      • Voice
      • Preview Dial
      • Email
      • Webchat
      • SMS/MMS
      • Social
    • Symbee Connect OmniChannel Reporting
    • Symbee Connect Libraries™ (Feature Pack for AVAYA and CISCO)
    • Symbee Connect Fusion™ (CRM Integrations, SFDC, SAP, etc)

Symbee Connect will be available for on the AWS Marketplace in an easy-to-launch pre-configured SaaS solution for Amazon Connect instances by re:Invent 2018. Symbee Connect offers significant cost improvements based on a Pay-As-You-Use model and comes with NO capital investment cost or contractual constraints.  (For pre-release access to Symbee Connect, please contact us at )

Join Symbee in Las Vegas for AWS re:Invent 2018 on November 26-29 to experience the benefits of Symbee Connect’s Omni Channel solution.  Not able to make it to re:Invent, signup for our news letter or a demo on our website,