April 10, 2018
Symbee & Amazon
Customer engagement solution provider Symbee, long focused on delivering integration software for Avaya platforms, introduced Symbee Connect Suite of Solutions for Amazon Connect, a browser-based agent solution for PCs and mobile devices. It offers consumption-based pricing to align with AWS’s model for Connect.
One element of the suite, Symbee Connect Fusion, integrates Salesforce Lightning and other CRM solutions with Amazon Connect, while Symbee Connect Engagement is for driving digital interactions in the contact center.